WE USE VALUE BASED PRICE MODELS
Complete Upfront Transparency Read Our "Tips & Traps"
ENHANCING CLIENT VALUE
More Than Courtesy Discounts
This is as important for us as it is for potential clients and helps us formulate our legal strategy for your legal problem.
A first for the industry! Read about our 24 hr commitment. Embodies our client service focus principles.
We have special pricing and transparent fees making family law matters less stressful. Read more about our offers.
OUR HOURLY RATES ARE TYPICAL FOR CBD FIRMS
How Our Fees Compare Consistently Over Time
We Remain at the Mid Price Point for City CBD Firms*
*The Australian Legal Industry Report 2023. Powered by Tensis
NO HYPE: TIME COST + CAPPED HOURS = BEST APPROACH
We Report Actual Times Before Caps & Courtesy Discounts
Our clear time based upfront written fee estimates with capped hours provide clients with certainty & transparency.
No fee shocks, no fee stress, no fee surprises.
- Upfront written fee estimates
- Detailed time cost invoices
- Variations explained upfront
- Online and instant live work progress software
- Detailed monthly or weekly invoices
- Paperless office based and founded since 2015
- 24/7 availability when required
- Courtesy discounts on overruns with clear upfront communication
TIPS & TRAPS TO AVOID FEE DISPUTES
A Free Strategy Consult is Essential. Try Before You Buy!
Here are our top 5 key tips to minimize risks and avoid common pitfalls:
- Research Thoroughly: Verify credentials and read reviews on reputable sites.
Trap: Relying solely on testimonials on the lawyer’s website. Look for independent reviews. - Transparent Fees: Avoid vague agreements.
Trap: Overlooking hidden fees or not discussing billing practices in detail.
- Expertise Matters: Select a lawyer with expertise relevant to your specific legal needs.
Trap: Hiring a generalist when you need senior lawyers.
- Initial Impressions & Communication is Key.
Trap: Ignoring poor communication or delayed responses during the initial consultation.
- Avoid Red Flags: Lawyers who guarantee outcomes or pressure you into quick decisions.
Trap: Falling for promises of guaranteed success. The law is complex and unpredictable.
PROBLEMS FINDING THE RIGHT LAWYERS?
Avoid Making Bad & Irreversible Online Choices
Choosing the right lawyer is crucial, and an initial consultation with the senior lawyer who will handle or oversee your case is vital.
This meeting not only clarifies legal strategies and fee structures but also assesses the human factor—ensuring you work with someone you trust and feel comfortable with.
Remember, we lawyers are not machines; personal rapport and clear communication are the key’s to a successful legal partnership.
It’s a two way street. We can tell if we would like to work on your matter and of course, so can you.
UNDERSTANDING YOUR LAWYER WHEN ITS TOO LATE!! ?
Handling Fee Disputes Reveal Ethical and Moral Moments
The true nature of your relationship with a lawyer often becomes apparent during fee disputes.
When a disagreement arises over fees, it can reveal whether your lawyer is transparent, reasonable, and committed to resolving conflicts professionally.
The Office of the Legal Services Commissioner (OLSC) provides valuable insights into common complaints and according to their reports, fee disputes are among the most frequent grievances brought forward by clients.
The OLSC emphasizes the necessity for lawyers to provide detailed and comprehensible fee agreements and to engage in regular, transparent communication with their clients.
The way a lawyer handles a fee dispute can be a strong indicator of their overall professionalism and ethical standards.
LAWYERS COMPLAINTS: OLSC 2021 REPORT*
1299 Family law, De-facto & Wills; 555 Costs
“The most commonly made complaint, across all complaints received, was negligence, followed by poor communication and overcharging.”
In 2020/21 Family/ de-facto matters (28.8%) most represented in cost dispute complaints followed by Other Civil matters (10.3%), Commercial/ Corporations, Conveyancing, Criminal & Personal Injuries, Probate/ Family Provision.
Failure to appropriately disclose costs: …this Report, the last year has again involved complaints of instances of inadequate or non-existent disclosure of costs. Once again, the family law area seems to significantly contribute……
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